Do you Really Know What your Customers Think?

Do you Really Know What your Customers Think?

By: David F. Zirkle, PhD I saw an advertisement the other day for a mobile app that connects consumers with healthcare providers via their smart phones.  The advertisement stated that 90 percent of the conditions seen at emergency departments and urgent care clinics...
One Small Change Can Change Everything

One Small Change Can Change Everything

By: Allison McCarthy, MBA In her book, The Sweet Spot, Christina Carter, PhD says, “Our lives are like a set of interlocking gears of varying sizes. Often, we try to improve our lives by moving the large gears…” Dr. Carter goes on to explain that,...
The best boss…

The best boss…

By: Kriss Barlow, RN, MBA I have been actively reading about leadership and there is so much material. You’d think we’d all be awesome at the role but in reality, have you seen the statistics on how many people leave jobs because of the boss? I suspect we all have...