Mystery Shopping

Sometimes unique challenges need a fresh set of outside eyes to unemotionally and objectively test, accurately record, and report key facts. Only then can effective solutions be developed and implemented. We have been providing well-defined methodology – with quantitative and qualitative analysis and reporting and tactical recommendations – for years and we know it works. We assess three important dimensions:

  • Access – What is the true experience your patients and prospective patients have in trying to get in to see your physicians?
  • Service – What is the true experience patients have before and after they see the physician?
  • Process – What about the overall navigation and referral experience?

Our Expertise

Practice Marketing

Physician practices are now a part of almost every health system. Each practice is unique, and requires a tailored solution for recruiting and retaining patients.

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Physician Relations

Hospital and medical practice success is built on the strength of relationships with physicians. Without that, there is no growth. Field liaison programs remain the most effective way to create and maintain meaningful connectivity with physicians.

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Physician Retention/Leakage

Continuity of care is a top concern for today’s healthcare leaders. Whether it’s attrition of new recruits or concerns about specialty referrals staying within the network, the ultimate goal is keepage and engagement of the right physician talent.

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From the Blog

Physician Relations Blog

Embracing Challenges: A Path to Growth and Learning

By: Susan Boydell | sboydell@barlowmccarthy.com The role of a physician relations field rep or leader is woven with a myriad of challenges, each presenting an opportunity for personal and professional growth. By facing and overcoming these challenges, we truly...

Making the Boss Look Good

By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Are you a team player? I bet we all answer an emphatic “Yes!” when asked that question.  But, does the answer change when we expand “team” to include the broader organization and more senior leaders? Lifting up...

Everyday Grace in the Field Staff Role

By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com On occasion, we all have one of “those” days where it seems that people just feel compelled to push our buttons. Admittedly, some of us might have more ‘pushable’ buttons than others! Our roles have high...

Practice Marketing Blog

Why Storytelling is Beyond Marketing

By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com One of the associations representing marketers nationally offers storytelling skills development. The organization begins its course description with this definition: “Capture peoples’ imagination and interest by...

The Vaporous Storytelling of Healthcare

By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com Recently we came across this communication from a healthcare system to its patients or consumers or customers or external stakeholders, or whatever label your health system prefers to describe the people who choose you...

Positioning Against Active Inertia

By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The inflexibility and even arrogance of holding current position when evidence of threat or opportunity is substantial is perhaps the most common characteristic of failure for companies, products, leaders, causes,...

Shark-like Practice Marketing

By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com When I saw this quote on LinkedIn, I just loved it. Of course in the case of practice marketing the “chase” and “bite” need to be expressed a bit differently! But if we look closely there is some wisdom here that...

6 Practice Marketing Basics that Set the Course for Success

By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Marketers can be heard moaning, “Just add it to the list…” Teams of excellent health system marketers are now up to their elbows in one-off needs of employed practices, tri-fold brochures, requests for...

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