Physician Retention / Leakage
Continuity of care is a top concern for today’s healthcare leaders. Whether it’s attrition of new recruits or concerns about specialty referrals staying within the network, the ultimate goal is keepage and engagement of the right physician talent. For retaining new recruits, nationally, physician turnover is 6-7% with the most vulnerable time period at two years post recruitment. Finding and keeping physician talent can’t be assumed.
With leakage, physician employment by health systems is now business as usual; however, earning their referrals continues to be a challenge. B/Mc’s experts recognize that just saying we’d like to keep the business does not make it happen. Growing revenue starts with the right selection of providers and then early immersion by the physician relations team – supported by leadership.
- Assessment: Whether its new recruits or a leakage issue the starting point is to assess and understand why
- Plan: A consistent approach to earn, ask for and measure retention within the medical staff and/or in-network referrals is foundational
- Engage: Successful strategies start with the physician. Good engagement requires you know their needs and expectations